39bdt Responsible
Gaming

Age Restriction Policy

The 39bdt platform is strictly for adults aged 18 years and above. This is a firm, non-negotiable requirement — not a recommendation. No individual under the age of 18 is permitted to register an account, place a bet, or participate in any game available on 39bdt, whether that is cricket betting, live casino tables, slots, or any other product. This policy applies to all players in Bangladesh and is consistent with 39bdt's overarching duty of care towards its player community.

Age verification is built into the 39bdt registration flow. All new accounts must confirm date of birth at sign-up, and 39bdt reserves the right to request documentary evidence — such as a National Identity Card (NID), passport, or birth certificate — at any point during the account lifecycle. Accounts that cannot confirm the player is 18 or above will be suspended pending verification and may be permanently closed if underage use is confirmed.

Protecting Minors in Your Household

If you share a device with younger family members, 39bdt strongly recommends taking the following steps to prevent underage access to online gambling platforms:

• Always log out of your 39bdt account when you are not actively using it — never leave a session open on a shared device.
• Use strong, unique passwords for your 39bdt account and do not share them with anyone, including family members.
• Enable parental control software on shared devices. Several free tools are available that can restrict access to gambling-related websites by category.
• Keep your payment credentials (bKash PIN, Nagad mPIN, bank card details) secure and separate from your 39bdt login details.

Recognising Problem Gambling

For the vast majority of players, online gambling is an entertaining and recreational activity — a way to follow the Bangladesh Tigers, enjoy BPL cricket betting, or try your luck on slots. However, for a smaller number of individuals, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, and mental wellbeing. The first step toward addressing a gambling problem is recognising that one exists.

Problem gambling does not always look the same, and it can develop gradually over time. 39bdt encourages all players to periodically reflect honestly on their gambling habits using the self-assessment questions below. If you answer "Yes" to several of these questions, it may indicate that your gambling has moved beyond recreational and that it would be beneficial to speak with someone or use one of the protective tools available on 39bdt.

If you answered "Yes" to three or more of the questions above, we strongly encourage you to use 39bdt's self-exclusion or time-out tools, or to reach out to our support team. Problem gambling is a recognised condition — not a character flaw — and help is available. Addressing it early produces the best outcomes.

Risk Indicators by Play Pattern

The table below summarises common gambling behaviour patterns and their associated risk levels:

Deposit Limits

One of the most effective tools for maintaining control over your gambling expenditure is a deposit limit. 39bdt allows all registered players to set a maximum deposit cap on their account — helping to ensure that the amount you put into your account each day, week, or month stays within a budget you are genuinely comfortable with.

Deposit limits apply to all funding methods available on 39bdt, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and all supported Bangladeshi bank transfers. The limit applies platform-wide — it is not possible to circumvent a deposit limit by switching between payment methods.

How Deposit Limits Work

• Daily Limit: Sets the maximum amount in BDT that can be deposited into your 39bdt account in any rolling 24-hour period.
• Weekly Limit: Sets the maximum cumulative deposit across any rolling 7-day window.
• Monthly Limit: Sets the maximum cumulative deposit across a calendar month.
• Reducing a Limit: A request to lower your deposit limit takes effect immediately — the reduced cap applies from the moment of confirmation.
• Raising a Limit: A request to increase a deposit limit is subject to a mandatory 7-day waiting period. This cooling-off period is non-negotiable and exists specifically to prevent impulsive decisions made in the heat of a gambling session from bypassing your own financial safeguards.

Loss Limits

In addition to deposit limits, 39bdt offers the option to set a loss limit — a cap on the net amount you are willing to lose within a given time period. Once your loss limit is reached for that period, further betting activity is suspended until the period resets. Loss limits work in conjunction with deposit limits to give you a comprehensive picture of your spending and provide a hard stop when your pre-agreed threshold is reached.

Session Spend Reminders

39bdt can send you a notification once you have deposited or spent a certain amount within a single session. These reminders are designed to interrupt the natural immersive flow of a gaming session and prompt a moment of conscious reflection before you continue. You can configure session reminders from the same Responsible Gaming section of your account settings.

Time-Out & Cooling-Off

Sometimes the most responsible decision a player can make is simply to step away from the platform for a period of time — not permanently, but long enough to reset perspective and re-evaluate gambling habits. 39bdt's time-out feature provides a structured way to do exactly this. A time-out temporarily suspends all access to your 39bdt account, including all games, betting markets, deposits, and promotional communications.

Available Time-Out Durations

During a time-out period, 39bdt will not send you any promotional emails, bonus offers, or marketing communications related to casino games, cricket betting markets, or slots. Your account balance is preserved and will be available to you once the time-out expires naturally. You cannot end a time-out early — this is a deliberate design decision that ensures the cooling-off period serves its intended purpose.

Session Duration Alerts

Separate from the time-out feature, 39bdt can display in-session duration alerts that notify you when you have been actively playing for 30, 60, or 90 consecutive minutes. These alerts pause the session briefly to show your elapsed time, prompting you to consider whether you want to continue or take a break. Session alerts can be enabled from Account Settings → Responsible Gaming → Session Reminders.

Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming measure available on 39bdt. It is designed for players who recognise that their gambling has become, or is at serious risk of becoming, a significant problem — and who want a firm, enforced barrier between themselves and the platform for an extended period.

Unlike a temporary time-out, self-exclusion is a formal process that closes your access to 39bdt for a minimum period that you specify. During self-exclusion, your account is locked, all bonuses and promotional communications are cancelled, and you will not be able to create a new account on the 39bdt platform using the same identity or payment details.

Self-Exclusion Periods

• 6 Months: The minimum self-exclusion period. Suitable for players who need a structured, extended break to reassess their relationship with gambling.
• 1 Year: A full twelve months away from all 39bdt products — cricket betting, casino, slots, and live games.
• 3 Years: A longer-term commitment for players who have experienced significant harm from gambling and want a meaningful period of enforced distance.
• Permanent: A permanent self-exclusion closes your 39bdt account indefinitely. This decision is irreversible — 39bdt will not reopen a permanently excluded account under any circumstances.

How to Request Self-Exclusion

To activate self-exclusion, contact 39bdt Support directly at [email protected] with the subject line "Self-Exclusion Request". State your full name, registered email address, and the exclusion period you are requesting. Our responsible gaming team will process your request within 24 hours and send you a written confirmation. During this processing window, you are encouraged to close the 39bdt app or website and avoid placing any further bets.

Self-exclusion requests cannot be processed via live chat — email only, so that a formal written record is created for both your protection and ours.

Returning After Self-Exclusion

For periods of 6 months to 3 years, a player may apply to reopen their account once the exclusion period has fully expired. 39bdt will require the player to complete a brief responsible gaming check before account access is restored — this includes a review of the player's stated reasons for exclusion and a confirmation that they are ready to return to recreational, controlled gambling. We reserve the right to decline a reinstatement request if we have concerns about the player's wellbeing.

Permanently excluded accounts cannot be reinstated under any circumstances.

Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, 39bdt offers a broader suite of player protection tools to help you stay in control of your gambling activity at all times. These tools are available to all registered players and are accessible directly from the Account Settings panel without needing to contact support.

Protecting Your Account Security

Account security is closely related to responsible gaming — an account that is compromised can result in unauthorised deposits, bets, or withdrawals that do not reflect the registered player's intentions. To protect yourself:

• Use a strong, unique password for your 39bdt account — do not reuse passwords from bKash, Nagad, email, or other services.
• Enable two-factor authentication (2FA) on your account if available — this adds a second layer of verification each time you log in.
• Never share your login credentials with anyone — including friends, family members, or anyone claiming to be a 39bdt support representative. Our team will never ask for your password.
• Log out of your account after every session, especially on shared or public devices.
• If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately so we can lock the account and investigate.

Support & Resources

If you feel that gambling is causing you distress, financial difficulty, or harm to your relationships, please reach out for support — both from 39bdt directly and from broader support resources. Asking for help is a sign of strength, not weakness, and early intervention almost always leads to better outcomes than waiting until a problem becomes severe.

What Our Support Team Can Help With

• Setting or adjusting deposit limits, loss limits, and session reminders on your account.
• Activating a time-out or cooling-off period of any duration.
• Processing a self-exclusion request — for any duration including permanent exclusion.
• Reviewing your account activity history and providing a summary of your spending pattern.
• Providing information about external support organisations for problem gambling.
• Closing your account and processing a final withdrawal of your remaining balance.

Guidance for Friends and Family

Sometimes a gambling problem is identified by someone close to the player before the player themselves recognises it. If you are concerned about a family member or friend who uses 39bdt, here is how you can help:

• Have a calm, non-judgmental conversation with them about the changes in behaviour you have noticed — increased time online, financial stress, secrecy about money or devices.
• Encourage them to use the self-assessment questions above and to reflect honestly on their answers.
• Suggest they set deposit limits or take a time-out as a first, low-barrier step toward regaining control.
• If you believe the person is at risk of serious financial or psychological harm, encourage them to contact 39bdt directly at [email protected] and to seek professional counselling or financial advice.

Our Commitment

Responsible gaming is not a box-ticking exercise at 39bdt — it is a core part of how we operate. We believe that a sustainable, trustworthy platform is one where players feel safe, informed, and genuinely in control of their activity at all times. Our long-term success as a platform is built on player trust, and that trust depends entirely on us doing the right thing when it matters most.

39bdt is committed to the following principles in everything we do:

• Transparency: We will always provide clear, accurate information about the odds, house edge, and statistical nature of gambling outcomes. Gambling involves financial risk, and we will never obscure that fact.
• Access to Tools: Every responsible gaming tool described on this page is available to every registered player, at no cost, without restrictions, and without any waiting period (except where a waiting period is itself a safety feature — as in the deposit limit increase cooling-off rule).
• No Pressure: 39bdt will never send a player communications designed to pressure them back into gambling after they have set a time-out, requested self-exclusion, or opted out of marketing. We respect your decision to step away.
• Staff Training: Our customer support team is trained to recognise the signs of problem gambling and to respond with empathy, appropriate information, and prompt action.
• Continuous Improvement: We review our responsible gaming tools and policies regularly and will update them as better practices emerge. This page was last reviewed in January 2026.
• Player-First Culture: We will always prioritise the long-term wellbeing of our players over short-term commercial considerations. A player who gambles responsibly and within their means is far more valuable to us than one who deposits beyond their limits and suffers harm as a result.

We also ask our players to take responsibility for their own gaming behaviour. The tools, information, and support on this page are only effective when used. Please engage with them proactively — do not wait until gambling has become a serious problem before setting limits or reaching out for help. Small, early interventions are always more effective than large, late ones.